Author Archives: amritakalia

3 companies that effectively use twitter for handling CRM

Raven, Grasshopper & Rights flow are three SME companies that have effectively used twitter to handle their customers & keep them satisfies, by handling querries & notifying them of the services at the earliest

handling CRM using twitter

this probably is the most candid moment the company can have with their customer. this would be the best platform to connect with their customer, solve their problem (if any) n create a wow experience for them